The personnel in Central Dispatch rely on their training and experience to provide the vital link between the public and the Town's emergency services 24-hours a day, seven days a week. Central Dispatch is the primary answering point for the Town of Wilbraham's Enhanced 911 system, as well as the primary answering station for all the published emergency numbers for the Town.
The Central Dispatch personnel have been trained, tested and certified as Emergency Medical Dispatchers. This training enables dispatchers to provide pre-arrival medical instructions to callers with medical emergencies, in some cases starting life-saving procedures prior to the arrival of an ambulance.
Central Dispatch also serves as the Town's 24-hour-a-day non-emergency information center, often being called upon to answer questions or pass on information pertaining to weather, school closings, road conditions and other public concerns.